J&J Luxury Transportation

Jen Mustafa 

on The Knot

3 years ago

DO NOT HIRE THIS COMPANY Less than one month before our wedding they removed two bigger vehicles from fleet and assigned us two smaller ones. We were only refunded $200. On wedding day 2/3 buses were able to drive the driveway, drop off guests, turn around, and come back (UPS truck and Fedex trucks regularly visit the property and can three-point turn without difficulty as did these drivers). The third driver drove down the driveway, dropped off guests, and drove into a ditch on the side of the road (see picture). That was n... read more

Katie D 

on The Knot

6 years ago

We rented a limo bus for my wedding, due to having a handful of elderly family members who preferred not to drive that day. A nightmare. First, they sent a party bus that seemed like it should have been retired years ago. Every bump we went over, it sounded like it was about to fall apart. The lights would flicker and changed colors. Then, when we were on our way to the venue, the bus broke down on the side of the highway. In the rain. They dispatched another bus, saying it would be there in 10 to 15 minutes. The driver got ... read more

Samantha Christman 

on The Knot

6 years ago

I would not give this company even one star. My Grandmother booked a car service for my wedding day to take her on a 2 hour drive so she could be there to celebrate with me on the most important day of my life. My grandmother is one of the most important people in the entire world to me and due to J&J’s error they had cancelled her trip and never let her know. Due to the large monetary sum the bank flagged it as fraudulent, and denied it. However, it came to light that the reason J&J never let my grandmother know was because... read more

Lacy Whitton 

on The Knot

6 years ago

This company was good at arranging everything but on the day of my wedding the drivers of both of our buses stayed later than they should've without saying anything (or being needed late) and just charged my credit card without notice. I followed up with at least 5 phone calls and the issue was never resolved. They said they would call back every time and never did. I would not recommend this service or use them again. As the bride, you should not have to go out to the buses and tell them to leave your property well after th... read more

Knottiea83cb9d64bee9463 

on The Knot

7 years ago

Driver did not complete the full route at our wedding and dropped guests off at a different location. The company blamed a guest for "being in his ear" the entire ride which is what caused him to fluster and end the ride early. Received reports from several of our passengers stating that he might have hit a parked car. This was denied by the driver and company. Company would not issue a full or partial refund despite not completing job. Generally disappointed in services provided and customer service. 

M Manochio 

on The Knot

8 years ago

If there were negative stars I'd give a -100000. How do you miss quote someone and not honor your own mistake or at least make some attempt to make it right. Bad business wouldn't trust them 

Erica Gruber 

on The Knot

8 years ago

If I could give it zero stars I would. I normally don't complain and I am easy going. They falsely advertise and most of staff is incompetent. Management is rude and did not exhibit customer service qualities. I even spoke directly to the owner who said she would call me back and never did- talk about unreliable. Don't use-save your money. Office is dirty and unorganized with unexperienced kids "working"- no value in customer service. 

Knottie1472258756 

on The Knot

8 years ago

The A/C was not working on a 89 deg. day in the black Hummer. The driver checked the controls and still didn't work. The driver did not report the problem at the time or after the trip. I called the office to report the problem on Monday. The employee said I will talk to the driver and will call you on Tuesday. That never happened. I sent an email to the CEO. No response. Hard to believe a company like this has no interest in a customers satisfaction. I'll bet the A/C works in their office and personal cars.