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C & C Family Roofing & Siding
- Home Services
- Hatboro, PA
About this business
Location details
258 E County Line Rd, Hatboro, PA, 19040, United States
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Workmanship was fine once they came out. Took over 5 weeks to do basically what was a 1.5 hour job. Had to reschedule 3 different times, they only called 1 time to say they couldn't make it. The other days we had to call them to ask , why didn't you make it out? I think job was too small for them to really care too much. Originally said that they would be approx. 4 week's and paid 50% at the time of the estimate. When the day came to do job on Tuesday they called, said we will be there Thursday. Then Thursday came and went, ... read more
COMPANY APPLIED AN ATTRACTIVE-LOOKING ROOF. COMPANY DID CORRECT SEVERAL MINOR PROBLEMS, SUCH AS LOOSE GUTTERS,AND BROKEN SHINGLE, BUT TOOK SEVERAL WEEKS TO CORRECT THESE.
WORK PERFORMED WAS GOOD, BUT I THOUGHT THE PRICING WAS HIGH. THE JOB TOOK ABOUT 15 MINUTES, AND IT COST $160.00. HOWEVER, THE MAN DOING THE JOB WAS VERY THOROUGH IN CHECKING MY ROOF FOR FUTURE PROBLEMS. CLEANED UP THE YARD WHEN FINISHED.
JOB WAS DONE IN AVERY TIMELY MANNER. PROBLEMS WERE ADDRESSSED TO MY SATISFACTION.
THE ROOF LOOKS GREAT AND THERE WERE NO PROBLEMS FOUND.
The estimator who came to my home had a condescending attitude that demonstrated he really did not want to take on this small job. Although I showed him exactly where the leak is on the roof and offered to show him the same spot in the attic, he insisted I would need to pay $450 to have a technician evaluate the situation and then provide an estimate. He obviously did not want my business for this made absolutely no sense to me being a retired professional engineer. The integrity of this organization is such that I could not... read more
Business response:
We are sorry that the experience was not what the homeowner expected. Our representative listened to the homeowner and his diagnosis of the leak. When the homeowner insisted that we enter his attic to investigate further our representative informed the owner that due to Covid-19 protocols we would not be entering the home. Our representative is over 65 years of age and was concerned about his welfare as well as the homeowner’s welfare during the pandemic. Our representative suggested a different course of action that did not... read more
The crew showed up to work and worked until the project was done. You'd think that was a good thing, but they were so rushed by the end of the day that I have ZERO confidence that they didn't cut corners. Of course now, there's no way to verify that except to wait and see if the roof leaks. I asked about one item and I was assured (by a person who wasn't even here, mind you) that it was done "right" but he admitted that they took a shortcut to save time, but that it was still done right. I couldn't ask any of the crew becaus... read more
Business response:
We are sorry that you feel your experience with C and C Family Roofing was less then you anticipated. We do not cut corners so for that we hope to put your mind at ease. We only replace plywood that is necessary in order to hold up the warranty for the shingle manufacturer. There is a good chance that you missed that old plywood making it into the dumpster. I hope that performance of the roof will speak for our quality and craftmanship. Thanks for using C and C Family Roofing and Siding. Scott Miller Service Manager
I called for $149 advertised special which included 100 feet of gutter clean out and roof inspection. I was told it would be at least 3 weeks for someone to come out which was fine for me though after 4 weeks, I never heard back from C&C though I was getting email specials for same service. I contacted them again and they sent someone out within 5 days. The contractor called me the day he was at my house to inform that he was not comfortable inspecting my roof because "it is too high and I do not think I am comfortable walki... read more
Business response:
We are sorry that you were unsatisfied with your experience with C and C Family Roofing. As you can understand a lot of our customers want their gutters cleaned out this time of year which creates a huge back log of work. We try to get to all of our customers in a timely fashion but the weather has not been helping. Occasionally, weather conditions don't allow us to move around safely on a steep roof. Of course safety of our employees is of a high priority. Hopefully you found a company that meets your expectations. Scott Mi... read more
It's been over a month now and I am still waiting and have heard nothing. Mr Millers response to my original post is is totally inaccurate as nothing has been rectified. My damaged gutters still sag, are still mangled, and are now worthless. All because the workers were not instructed to remove and then replace the gutters as was written up in the work order. C&C Roofing and Siding Co. needs a lesson in customer service. I understand there may be unexpected delays in delivering on services promised, that's when you need to r... read more
Business response:
We apologize for any miscommunication on your roofing project. Our desire is to provide or customers with quality craftsmanship and service. Scott Miller Service Manager
Frequently asked questions about C & C Family Roofing & Siding
How is C & C Family Roofing & Siding rated?
C & C Family Roofing & Siding has a 4.6 star rating with 1,362 reviews.
When is C & C Family Roofing & Siding open?
C & C Family Roofing & Siding is open now. It is open 24/7.