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C & C Family Roofing & Siding
- Home Services
- Hatboro, PA
About this business
Location details
258 E County Line Rd, Hatboro, PA, 19040, United States
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<p>I needed the representative to listen to the issue I was dealing with more fully. He would have helped me better if recommendations were provided on fixing a leaky roof as opposed to just trying to convince me I just needed to see a heating specialist to address a condensation issue on an exterior pipe. My roof is still leaking, I don't have an estimate, and now am forced to seek help elsewhere. Maybe the job was too small for C&C? </p> <br />
Business response:
Our representative meet with the homeowner and she explained that the issue was condensation on a heater stack pipe on the front of the roof. Our representative , after hearing all of her concerns, suggested that she consult a heating contractor. To her admission the condensation does not occur during rain storms or from snow. Instead of giving her an estimate to repair the roof we suggested she consult the HVAC company. We would not want to just give an estimate for a repair that would probably not stop the issue. We strive... read more
We thought that there may have been some sort of clerical error because their estimate included services for which we did not ask as well as items that our roof didn't have. We did set upa time for them to come out and explainthe estimate to us, but they never showed or followed up with us.
Business response:
We are sorry that there was a communication breakdown and that you did not receive the estimate you wanted. We strive to provide top quality service and apparently that was not provided. We hope that you resolved your home improvement issues and wish you the best. Scott Miller Service Manager
Requested an estimate for roof work. They did not show up for the first apt. and called to ask what I thought of the estimate. Made a second apt and the roof was never inspected. I was told that I would need to pay $350 and they would do a water hose test first and then if Ichose themfor the project, a portion of the fee would go toward the work. This was never explained as their process and I did not choose this company. <br />
Business response:
The homeowner explained that the leak was repaired before but did not stop the leak. Our estimator suggested that the homeowner have a hose test done to identify the actual problem so that the homeowner would not be wasting their time and money. Half of the hose test money would be refunded to the homeowner when the appropriate repair was completed. We are sorry that the homeowner was not happy with the suggested resolution. Scott Miller Service Manager
It was hard to get a siding and roofing company to come out for an estimate after Hurricane Sandy, because they were all so busy. This company was only one of 2 that returned our phone calls and came out for an estimate. Because of the hurricane situation, it took weeks for them to come out for the repairs. They sent out one guy, who seemed in a hurry, sandwiching us in between other jobs in the area. He did a decent job on repairing the siding, but the roof patch still leaked. (We were not in a state of emergency when it ca... read more
Business response:
We are sorry that we were dissatisfied with our service but at that time we were attempting to service many customers due to the storm damage. We would like to have been given an opportunity to correct the problem. Scott Miller Service Manager
Chose C & C for a complete roof replacement. When it was time to sign contract no one ever showed up. Never heard anything else from anyone. Chose a different company and the process went much faster and they honored all of their commitments. Price was better too. Will not do business with or contact C & C again. I didn't appreciate my time being wasted. <br />
Business response:
I spoke with the sales representative. He mentioned that he tried to call the homeowner to follow up on the estimate but never heard back from the homeowner. It is not like our sales guys to pass up on a sale. I assume there was a communication breakdown and we apologize for the negative experience. Scott Miller Service Manager
<p>Not well. </p> <p>The person (John) who came to look at the house did not look at the roof, he stated that he was not permitted to access roofs when the weather was bad (there was a recent snow, but nothing on the roofbut it was windy).</p> <p>He walked around my house giving me a sales pitch on their warranty and why I shouldn't use other contractors because they are not "MASTER CERTIFIED".</p> <p>He didn't seem interested in reviewing the problem areas. He stated "I don't care, because whenwe aredone with the work there... read more
Business response:
Thank you for bring this to our attention. We have looked into this situation and there seems to have been a communication breakdown. The salesman showed proof of sending the roof estimate to you in a timely manner and then sent the siding estimate at a later date. We have had similar incidents where the emails and caught up in spam files of blocked by firewalls. A follow up phone call may have corrected this situation for which we very apologetic. Please feel free to call our office and talk to me if you need any other assi... read more
I called for an estimate and they have an answering service on the weekends. I had to wait for a call back on Monday. When I did, they couldn't view my roof until that Friday. I didn't get a quote from that viewing until Tuesday. Since i'm selling my house, I was in a time sensitive situation which i relayed to them. Their recommendation was to repair a 20+ roof with shingles that may not match. I asked for a quote for a new roof and that took another 3 days. They lost me after i saw their quote and their lack ofresponsivene... read more
Would never recommend. They put a new flat roof on our family room 2 years ago which already had to be replaced in the Fall. They should have removed the old roof and replaced with a new, which they never told us needed to be done. The roof leaked into our family room and had to have repairs done inside due to their horrible work. And they would not compensate us for the damage caused by them.
Business response:
We are sorry that you were dissatisfied with the work that was performed on the flat roof of your house. We did attempted to resolve the leak issue or convey to you that there may have been other possible areas that were contributing factors. We were not contacted by the homeowner prior to their hiring another roofing contractor. The new contractor placed the blame on us without giving us the opportunity to refute their claims. We strive to provide top quality craftsmanship and professional knowledge of our trade and we are ... read more
They couldn’t do the work because of the pitch of the roof.
Business response:
Thank you for the opportunity to work on your house. We are sorry that this particular deal was not able to be applied to your home. Scott Miller Service Manager C and C Family Roofing
Frequently asked questions about C & C Family Roofing & Siding
How is C & C Family Roofing & Siding rated?
C & C Family Roofing & Siding has a 4.6 star rating with 1,362 reviews.
When is C & C Family Roofing & Siding open?
C & C Family Roofing & Siding is open now. It is open 24/7.