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Green Heating, Cooling & Electric - Phila
- Heating & Air Conditioning/HVAC
- Philadelphia, PA
About this business
Location details
6915 Castor Avenue, Philadelphia, PA, 19149, United States
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Not well. Purchased the deal on a Monday. Was supposed to received communication from the Vendor by Wednesday (48 hours). Nothing. On Thursday, I called them, only to find out that they only offered the services from 8-4 on weekdays. Since I cannot take time off work to stay home and wait for them, I am unable to use the deal. Please send a refund. .
Business response:
Thank you for your time reviewing our service. We apologize for any inconvenience, these deals are to be performed with in regular business hours and this is stated very clearly on the description of the deal before you purchased the deal. Almost all the times when we have to scheduled these deals a little bit later than the end of the business day We DO. In your case you asked for a very late time and we offered you the Saturday as an option to complete the work. At that time for any reasons Saturday didn't work for you eit... read more
Did not use .Unresponsive service provider. .
Business response:
Thank you for the time to review our services. YES, you did use our services. But you didn't like to hear what was going on with your furnace. Please consider your safety of your family before anything else and try to understand a 60 years old furnace at one point need to be upgraded to a much more safety model. We not going to negotiate any other alternative on repairs unless it is safe for the future operation of the gas fired furnace. We rather get a non fair review than jeopardize the safety of your family. Thank you aga... read more
There is no feed back. I paid for a service I never used. No appointment was ever scheduled with the service provider
Business response:
Thank you for your time reviewing our service. We apologize for any inconvenience, based on our records we did send you an email requesting to call us and schedule the appointment after we tried calling and leaving voice messages (at least three times) for you, requesting to talk to you in order to schedule the appointment. As per paying for the service which you never scheduled, we have a confirmation from Angie's List giving you a full refund on the purchase. If you are under the impression you never got the refund please ... read more
I bought a deal for $59 for a central A/C inspection, cleaning, and tune-up. They also installed a new HVAC unit for me.
Business response:
Thank you for your positive feedback. It was an absolute pleasure to work with you. If we can ever do anything for you in the future, don’t hesitate to call. Best regards, Green Electric, Heating & Cooling Inc
I called them this morning saying I hadn't heard from them (same 856 number as I had used to schedule). The guy said they were too far down in Jersey to service our area and I must have called a different number. That's impossible because their other 3 numbers are all in Philly. So he gave me the 800 number, which just goes to voicemail. Basically, disorganized, no-show and no customer service. I don't know how they are so highly rated on Angie's List. I had called these guys earlier in the week to schedule a check-up of our... read more
Business response:
Hello [Member Name] We checked our scheduling for the time you claimed we had the appointment together and we noticed that there was not a scheduled appointment for your address. All our schedulers check in real time of the call the Google maps to insure the customers' addresses are within our service area boundaries. We are completely sure we never booked you an appointment because you live in Newark, NJ which is 105 miles away from our main office and 60 miles away from our service area borders. As far as your concern abou... read more
They keep finding problems each time they come back, and I feel like they should have told me these things needed fixed up front. They're very pleasant people, but I don't want to spend anymore money. I bought a Big Deal for A/C service.
Business response:
Thank you for your time to review our services. We looked into the service calls we completed at your home two separate times, and it looks like both services where not related to each other that's why you have been charge for each service. Also we have checked with the service technician as well to make sure at the time of the service he did up front prior to repair the explanation and the amount of money the repair will cost you and at the time of service you confirm the repair and you agreed to the price of repair prior t... read more
It went well. They were very respectful. They didn't do any work. I talked to them, and they told me that the deal did not cover what I needed done.
Business response:
Thank you for your positive feedback. It was an absolute pleasure to work with you. If we can ever do anything for you in the future, don’t hesitate to call. Best regards, Green Electric, Heating & Cooling Inc
I purchased this service through an Angie's Big Deal online which cost $59.00. They called me within 2 days to schedule the service. Although I would have preferred to make an appointment for a specific time, they did arrive between the scheduled 2 hour window which was between 8 and 10.He checked the outside unit first and then checked the unit inside the house. It turned out that the temperature was about 10 degrees higher than what it should be. He did not pressure me to make an additional purchase to add the coolant. I p... read more
Business response:
Thank you for your positive feedback. It was an absolute pleasure to work with you. If we can ever do anything for you in the future, don’t hesitate to call. Best regards, Green Electric, Heating & Cooling Inc
It was a few of the hottest days of the summer when my A/C decided to stop working. I purchased the deal Tuesday morning 7/8/14 and was hoping that someone could come out ASAP to take a look at the current situation. Communication went very smoothly at first. The earliest appointment wasn't for 2 more days on Thursday between 4-5pm, but that is completely understandable due to the summer heat. Thursday comes around and I get a call in the morning to confirm the date and time of the appointment. 5pm comes and goes. I give the... read more
Business response:
Thank you for your time to review our service. We tried the best to schedule all customers with the fastest service we can. Sometimes is out of our control and specialty on very extreme weather conditions days as you are describing the hottest day of the summer. As per diagnostic concern you were present at all proces inside and outside as we checked the breakers, outdoor compressor and indoor control box. Please feel free to contact us with any question or concern regarding this service call. Best regards, Team Green Electr... read more
Frequently asked questions about Green Heating, Cooling & Electric - Phila
How is Green Heating, Cooling & Electric - Phila rated?
Green Heating, Cooling & Electric - Phila has a 4.6 star rating with 939 reviews.
When is Green Heating, Cooling & Electric - Phila open?
Green Heating, Cooling & Electric - Phila is open now. It is open 24/7.